WSQ Develop Service Operations (SFw) CRS-Q-0039392-RET

Introduction

On completion of this unit, participants would have learnt the knowledge and application skills to develop a service operations plan in order to deliver service excellence. This involves developing a service operations plan which is in line with a customer-focused strategy, communicating the service operations plan to the team, evaluating the service operations performance and implementing corrective action for improvement.


Course Outline 

1. Develop service operations plan that is in line with the organisation’s customer-focused strategy.
2. Communicate service operations plan to team.
3. Evaluate performance of service operations against organisation’s key performance indicators.
4. Implement corrective actions to improve service operations performance.

 

Duration

16 hours
2 days (Full-Time), 2 weeks (Part-Time)
 

Mode of Instruction

This 16-hour workshop uses:

  • Mini lectures - to succinctly explain the concepts and theories
  • Interactive activities - Group discussions on knowledge and procedural process.
  • Group and individual exercises for practical activities including role-plays.
  • Independent learning sessions to practice skills and evaluate own progress based on case-studies and games.
  • Mutual sharing and feedback on performance through all formal and informal learning activities and games.

Trainer-Student Ratio - 1:20
 

Certification

Upon successful completion of the course and passing all assessments, participant will be awarded with a Statement of Attainment (SOA) by SSG. 
 

Target Audience

The main target audience are service staff from various service industry sectors.   The job role(s)/occupations that this unit would be relevant to may include:

  • Supervisory or Managerial position in the Service industry
     

 

Please click on the button below to register your interest.

Entry Requirement

Learners are assumed to:

  • Have an understanding of the organisation’s product and service offering
  • Have an understanding of the organisation’s structure, standard operating procedures and guidelines on customer service
  • ES WSQ WPL level 6 and above or
  • Preferably 1  GCE ‘O’ Level pass or Equivalent

Fees

S$
Tuition Fee
400.00
Self Sponsored for SC / PR ≥ 21 years above
 
Less SSG Funding (After 50% of Tuition Fee)
200.00
Tuition Fee after SSG Funding
200.00
GST
28.00
NETT Fee Payable
228.00
Self Sponsored for SC ≥ 40 years above only
 
Less SSG Funding (After 90% of Tuition Fee)
360.00
Tuition Fee after SSG Funding
40.00
GST
28.00
NETT Fee Payable
68.00
Other Fee
 
Application Fee (non-refundable)
30.00
GST
2.10
NETT Fee Payable
32.10
 

Company Sponsor for Non-SMEs and SMEs

Course Fee Subsidy of up to **90% and **Absentee Payroll Funding for Singaporeans and Permanent Residents Employees

**Subjected to SkillsFuture Singapore (SSG) Terms and Conditions.

 
 

Click here to view the terms & conditions for SSG Funding.

Click here to view other chargable fees for students.

   

一本到高清在线视频观看-欧美午夜不卡在线观看-99国产热视频在线观看